Spotlight on The Three Crowns

What’s your role at The Three Crowns and how did you come to be part of the team?

My name is Mark and I am the General Manager.

How would you describe The Three Crowns to someone who hasn’t been before?

We strive to have a laid-back welcoming atmosphere for all. We pride ourselves on fast, efficient service and a high-quality drinks offering with a variation for our customers. Good quality food, catered towards a pub going crowd and the best Sunday roast in town. We also have sport on TV and DJs playing great contemporary music and top-quality diverse cocktails.

What makes The Three Crowns different?

Great service – welcoming to all people. A good music vibe which is contemporary.

Can you tell us a little bit about your teams and the atmosphere in the pub?

All our team are diverse and come from international backgrounds. We have a strong Irish contingent, who are highly trained in the hospitality industry. The atmosphere is one that is laid back. We try to make people feel as comfortable as possible, it has the feel of an independent pub which after work crowds enjoy coming to.

What do you love about the area? How would you recommend someone spends a weekend in Shoreditch/the Old Street area?

There’s a lot of pub choice in our area that specialise in different things. We all look after each other by sending people to the different pubs for different experiences. The diverse clientele, whether it be people on holiday or working professionals or a sport loving crowd, no day is the same.

What’s your favourite local hidden gem?

The Three Crowns!!

The pandemic has undoubtedly had a huge impact on businesses in our area. How did you navigate it? How does the way you operate now differ to how you operated before the pandemic?

Initially it started quietly as many offices had emptied. It gave us a chance to hone what we do well and make it a recurring local, we’ve got to know many businesses in the area. It gave us a chance to enhance our drinks and food offering too. I feel being through the worst has made us understand and enjoy being busy more.

What advice would you give to businesses, particularly in the hospitality sector, during these uncertain times?

Customer experience is key. People want to feel welcome when they walk in the door. They can go anywhere; you need to make the customer feel like they’re not just another transaction. You can have all the bells and whistles of events etc, but it’s nothing if people don’t enjoy coming back.

Have you felt supported by the Old Street District community? By the Old Street District Partnership?

We’ve not had much experience of the Old Street District Community/Partnership but very much looking forward to changing that going forward!

Describe The Three Crowns in 3 words.

Fun. Atmospheric. Caring.