Meet Joanne, Branch Manager at Urban Locker!

Published on May 05, 2022

What’s your role at Urban Locker Self Storage and how did you come to be part of the team?

My name is Joanne Tyler and I am the Branch Manger at Urban Locker Storage. I was very fortunate to join the Urban Team back in November 2020. I have had a wealth of previous experience in the Storage Industry as well as other industries.

How would you describe Urban Locker Self Storage to someone who hasn’t been before?

A modern professional Storage facility where you can store your items whether it be for personal or business use on a short or long term basis. Offering a bespoke service catering to our customers’ needs individually. Located round the back of the main high street & only a short walk from Old Street station.

What makes Urban Locker Self Storage different?

As we work in a small team, we really get to know our customers. We do care and excel at providing the best customer service for everyone whether it be taking a storage unit or sending/collecting a DHL Package.

Can you tell us a little bit about your teams and the atmosphere in the office buildings?

As mentioned, we work in a small team of 3 vibrant and energetic people who work very closely together. The atmosphere is relaxed, fun and professional.

What do you love about the area? How would you recommend someone spends a weekend in Shoreditch/the Old Street area?

How friendly so many people are and the sense of community. Walk around soak up the atmosphere and discover the wonders of the local graffiti. Research ahead & book a ticket to a local pub where many have a variety of live bands playing to cover all music genres. E.g., The Old Blue Last where you can see many bands before, they break.

What’s your favourite local hidden gem?

All the food stalls along Whitecross Street. Great to grab your lunch to take back to the office or in the summer sit in one of the local parks and enjoy.

The pandemic has undoubtedly had a huge impact on businesses in our area. How did you navigate it? How does the way you operate now differ to how you operated before the pandemic?

Our main focus was to look after our customers and for me taking care of our team whilst following Government Guidelines. We provided online move ins which, also helped our Carbon Footprint with less physical paperwork. Providing hand sanitising stations and separating our office into two reception room to aid social distancing.

What advice would you give to businesses, particularly in the service sector, during these uncertain times?

It has been tough for everyone so just to take the time to remember that and provide support for any businesses where we can. To be mindful of colleagues and customers mental health.

Have you felt supported by the Old Street District community? By the Old Street District Partnership?

Simply always.

Describe Urban Locker Self Storage in 3 words.

Convenient, Friendly, Secure.